Help & policies
Answers to common questions and our store policies.
Frequently asked questions
How do I place an order?
Browse the catalog, add items to your cart, and check out with your delivery details. We confirm every order by phone before dispatch.
How do I pay?
We accept cash on delivery (COD) across Bangladesh — simply pay when your order arrives.
How long does delivery take?
Orders are usually dispatched within 1–2 business days and arrive within 2–4 days. Delivery charges depend on your area and are shown at checkout.
How can I track my order?
Use the Track page with your phone number and order number, or sign in to your account to see the live status of every order.
Who do I contact for help?
Reach out to us by phone or WhatsApp — our contact details are in the footer.
Shipping & delivery
We deliver nationwide across Bangladesh. Orders are typically dispatched within 1–2 business days and arrive within 2–4 days. Delivery charges depend on your delivery area and are shown at checkout, and free delivery may apply on larger orders.
Returns & refunds
You can request a return within 7 days of delivery for items that arrive damaged, defective, or incorrect. Start a return from your account's order history, or contact us with your order number.
Privacy
We collect only the information needed to process and deliver your orders — your name, phone number, and delivery address. We never sell your data; it is used solely to fulfil your orders and to contact you about them.
Terms & conditions
By placing an order you agree to provide accurate delivery details and to accept the order on delivery (for cash on delivery). Prices and availability may change without notice, and we reserve the right to cancel orders we are unable to fulfil.
Still need help? Track an order or contact us using the details in the footer.